Privacy Policy

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PRIVACY POLICY

Welcome to SYLVAINBOTT!

SYLVAINBOTT values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to SYLVAINBOTT website, "we", "us", "our", and "SYLVAINBOTT" refers to SYLVAINBOTT, and "user", “customer”, "you", and “your" refers to you, the user and customer of SYLVAINBOTT.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal laws and regulations and specifically, with the General Data Protection Regulation (GDPR - European regulation). 

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

• https://sylvainbott.com

Will be under responsibility and in charge of:

• SYLVAINBOTT.
• Email: art@sylvainbott.com

2. HOW WE OBTAIN YOUR CONSENT

By using the website, registering as a user, placing an order, contacting us through our contact form or contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

3. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you visit the website, register as a user, place an order, and/or communicate with us through our contact form, or contact information. As a result of those actions, you might supply us with the following information:

• First and last name
• Email address
• Phone number 
• Address (shipping purposes)
• Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

SYLVAINBOTT will not collect any personally identifiable information about you, unless you provide it.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Payment Data: Payment data refers to information related to your credit or debit card, such as card number, expiration date, security code, PayPal account information and bank information, depending on the payment method selected by the user to place an order within the website.

Your payment data will be processed by the payment processors available on this website (Stripe, PayPal), which will process and store your data securely and for the sole purpose of processing orders within the website. SYLVAINBOTT reserves the right to engage any available payment processor.

See Stripe and PayPal's privacy policy here:

• https://stripe.com/privacy
• https://www.paypal.com/us/legalhub/privacy-full

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any SYLVAINBOTT server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for the time necessary to deliver the products, fulfill the legitimate purposes described in this policy and/or until the user closes the user account, or requests deletion of their data. SYLVAINBOTT may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, SYLVAINBOTT may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES) 

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

• Identify you as a user in our system.
• Facilitate the registration of our users.
• Process orders and commissioned orders.
• Process order payments.
• Ship and deliver the products.
• Manage returns and refunds.
• Understand and enhance your experience using our website and products.
• Respond to your comments or questions through our support team.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
• Communicate with you about upcoming events, offers and news about our products.
• Create and publish customized ads.
• Marketing purposes of SYLVAINBOTT.
• Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: payment processing (PayPal, Stripe), website creation and hosting, product delivery, sending emails, sending SMS messages, and data analysis.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

Marketing: By providing us with your information and placing an order, you consent to the use of your personal information, including your name and email address, for the sole purpose of sending you marketing communications about our products. SYLVAINBOTT respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you may unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by submitting your request through our contact information.

Business Transfers. In the event that SYLVAINBOTT creates, merges with, or is acquired by another entity, your information will most likely be transferred. SYLVAINBOTT will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of SYLVAINBOTT and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of SYLVAINBOTT, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. SYLVAINBOTT uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at SYLVAINBOTT strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

8. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of our users' personal data, SYLVAINBOTT undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that jeopardizes the security of your data.

9. INTERNATIONAL DATA TRANSFER

By using our website, you agree that your personal data may be transferred and processed outside your home country, where data protection legislation may differ. SYLVAINBOTT is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer. 

10. RIGHTS 

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

• Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
• Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
• Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
• Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
• Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

11. CHILDREN’S ONLINE PRIVACY PROTECTION 

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information we will take immediate steps to delete such information.

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information SYLVAINBOTT collects from you. If you disclose your information to others, whether other users or suppliers on SYLVAINBOTT, different rules may apply to their use or disclosure of the information you disclose to them. SYLVAINBOTT does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. SYLVAINBOTT is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through SYLVAINBOTT website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT US 

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

SYLVAINBOTT. 

Email: art@sylvainbott.com